Copy of About Us & How to Contact Us
• How to contact us
• How to return a product
• About Lost Art Press & FTC Part 255 Statement
• Where to buy our books & our storefront
• International shipping
• About leather editions
• About signed editions
• Our Terms of Service
1. How to contact us
We respond to all customer service inquiries – usually within 24 hours if possible.
If you have a question or problem with an order, contact us at firstname.lastname@example.org.
For general woodworking questions, please see the two blogs we maintain. Here is our Lost Art Press blog and Chris Schwarz's blog at Popular Woodworking Magazine. There are more than 4,000 articles there, all searchable. Chris does not have a public e-mail address. More information here.
2. How to return a product
If you wish to return an item, simply return it to us within 30 days of your order in the original or equivalent protective packaging. We will promptly refund your money and the cost of the ground shipping. Send all returns to:
Returns, Lost Art Press
13599 Sweet Briar Parkway
Fishers, IN 46038
Note that all apparel is made to order and is not returnable unless defective.
Please return items in the original packaging if possible or in a sturdy cardboard box with padding to protect the contents. Be sure to include your return address and a phone number so we can contact you in case there is a problem with your return. If you have questions about a return, send us an e-mail at email@example.com or call (317) 476-5511.
3. About Lost Art Press & FCC Part 255 Statement
Founded in 2007, Lost Art Press is a small Midwestern publishing company that seeks to help the modern woodworker learn traditional hand-tool skills. Since World War II, traditional and effective hand skills have disappeared from the home, professional and school woodshops in North America.
Those quickly disappearing hand skills have been replaced by a reliance on machine work, even when it is less effective, slower or sloppier. The founders of Lost Art Press – Christopher Schwarz and John Hoffman – are trying to restore the balance between hand and machine work by unearthing the so-called "lost arts" of hand skills and explaining how they can be integrated with the machinery in the modern shop to help produce furniture that is crisp, well-proportioned, stout and quickly made.
Christopher Schwarz is the former editor of Popular Woodworking Magazine, where he worked between 1996 and 2011. He is now a contributing editor to that magazine. Chris lives in Northern Kentucky. John Hoffman is an enthusiastic home woodworker and lives outside Indianapolis.
We pride ourselves on being a company that you can trust. We will never sell or share your personal information with anyone else. Ever. We do not (and have never) accepted gifts, free tools, travel, affiliate money or any promotional consideration from anyone. When we recommend a tool – in our books or on our blog – we have paid full retail for it. Just like you.
4. Where to buy our books & our storefront
In addition to our online store, we sell our books through a network of small family-run retailers that share our same passion for woodworking, customer service and making quality goods. We do not sell through mass-market retailers or websites. Note that not all of our retailers carry all of our titles.
In North America, you can purchase our books from these sources:
Outside of North America, you can buy our books through these sellers:
• United Kingdom: Classic Hand Tools: www.classichandtools.co.uk Phone: 00 44 (0) 1473 784 983
• Germany: Dictum GmbH, www.mehr-als-werkzeug.de
Lie-Nielsen Australia www.lie-nielsen.com.au Email: firstname.lastname@example.org Phone: 08 8293 1499
Carbatec Pty Ltd. www.carbatec.com.au locations, Brisbane, Syndney, Melbourne, Adelaide, Perth, Launceston
• New Zealand: Carbatec Pty Ltd. www.carbatec.co.nz
• Sweden: Rubank Verktygs AB www.hyvlar.se Phone: +46-8-7247510
We also maintain a storefront in Covington, Ky., that is open from 10 a.m. to 5 p.m. on the second Saturday of each month. We're afraid we cannot accommodate visitors at other times of month. The address of the storefront is:
837 Willard St.
Covington, KY 41011
Please do not send mail to this address as there is no guarantee we will receive it. Returns need to go to our Indiana location. To read more about our storefront, click here.
5. International shipping
Please click here for information.
6. About leather-bound editions
In past years, we offered a limited number of our books bound in leather. If you wish to have one of our titles bound in leather, we recommend you contact Michael Fallon at Ohio Book Store in Cincinnati, Ohio.
The Fallons provide outstanding work at a fraction of the cost of many other binderies. They work using 19th-century equipment and traditional methods. They have our highest recommendation.
Ohio Book Store
726 Main St., Cincinnati, OH 45202
7. About signed editions
While we try to offer some of our books signed by the authors, we are far more obsessed with providing quality content printed on premium materials using domestic printing and binding. Lost Art Press books that are written by Chris Schwarz and sold by Lost Art Press are always signed (via a letterpress bookplate).
If you wish to have one of your Lost Art Press books signed, we encourage you to contact the author directly to arrange it.
8. Our Terms of Service for the site
Welcome to the digital home of Lost Art Press (LAP). We strive to treat you as a guest in our house. We ask that you behave accordingly. Therefore, your use of the LAP web site is contingent upon the following Terms of Service:
- Use of the commenting section of the blog is governed solely by the owners of LAP. The moderator(s) will delete any post that violates the following rules. Repeat violations will result in the deletion of your LAP account.
- This is a woodworking site. Only woodworking will be discussed.
- No political, religious or social commentary of any sort. This restriction includes users’ quotations, signature lines and avatars. If it’s not woodworking, don’t post it.
- No sexist, racist or hateful language.
- No bullying, harassment or intimidation. LAP welcomes woodworkers of all skill levels. If you don’t have anything helpful to say, don’t say anything.
- No solicitation, advertising, self-promotion or spamming. Links to external websites are permitted if they are directly relevant to a discussion.
- No profanity.
- No anonymous posts. To ensure integrity, users must login to post a comment. We will not share your name or personal information with any third parties.
- When in doubt, see Rule No. 1.